PAYMENT

To be able to handle your order, we need a registered payment method connected to it. You can choose to pay via Paypal or Klarna. Via Klarna, you can pay in advance with your bank card or direct payment through your bank, or you can pay retroactively via invoice. The invoice will be emailed to you once your order has been dispatched.

 

Please note that if you live outside of Sweden, you will be making an international transaction when paying for your order. Some banks will take a small fee for making an international payment. This bank fee is completely unrelated to Padotte AB, and we disclaim all responsibility for it. Check with your bank if you have any concerns regarding this!

 

DELIVERY

Your ordered items will normally be delivered to you within 3 weeks from the date your payment method was registered in our system. Should your order be delayed, information will be sent to you regarding this. Gift cards are dispatched within 5 working days. We ship all our packages First Class.

 

CUSTOMS

You as a customer are responsible for any possible duties, taxes or other customs fees.

 

CANCELLATION AND RETURN POLICY

You have the right to cancel your order up until selecting a payment method. If you have already paid, however, the right to withdraw is no longer in force, in accordance with regulations for distance contracts on mail order purchases, as every skirt purchased on Padotte.com is unique and custom-made individually for each customer. The materials may contain misprints, and Padotte AB disclaims all responsibility for what that could cause...

 

CLAIMS

It is advisable that you check your order upon delivery to see that it is correct and free from faults. In the unlikely event that your skirt should show serious quality flaws, we will replace it, naturally. Please contact us on info@padotte.com as soon as possible. However, if an item from us should be damaged in transit, regardless whether the damage is evident or hidden, a complaint should be filed with the postal service within 7 days. Returns and claims are to be filed with us via email. Returns will not be accepted without previous contact with us.

 

If it's the first time you are purchasing from us and you aren’t 100% satisfied with the fit we will make you a new item for free via our Free Remake Guarantee. All you need to do is send an email at info@padotte.com within 14 days after receiving your skirt.

 

CREDIT GIFT CARDS

Any credit applied to a customer account is valid for one year from the date of issue.